Delivery & Returns
INCORRECT ADDRESS AND/OR INFORMATION
We know it can happen, but if you see that you have put in the wrong address or missed something out, give us an email straight away at info@postalnotes.co.uk.
Make sure to send the correct address with this email, and full details to allow us to verify you as the purchaser.
Unfortunately, orders leave so quickly we might not be able to rectify any errors.
In such instances, if an order is delivered to the address you put in, it is up to you to go and collect it or arrange for it to be delivered to you.
We can not offer a refund or replacements for an incorrect address, this includes forgetting house numbers and streets, misspelling one or all of the postcodes.
WORKING DAYS / HOURS
09:00 - 17:00 Monday to Friday excluding Bank Holidays
DELIVERY
Standard Delivery (UK Royal Mail 48):
- Parcels up to and including 2kg - £3.50
- Parcels over 2kg - £6.50
Standard delivery is dispatched approximately 2 - 3 Working Days within England, Wales or Scotland from date of order, and dispatched via Royal Mail 48hr tracked delivery.
This isn't guaranteed and can take longer during busy periods.
www.PostalNotes.co.uk is not responsible for the services provided by Royal Mail.
International Delivery is not currently offered
RETURNS
We want you to be happy with our products and with your purchase.
We accept your returns (for any reason) of products purchased directly from us at www.postalnotes.co.uk
All we ask is that you:
First email us within 14 days of delivery at info@postalnotes.co.uk with your name, order number and reason for your return.
Return the product to us in the exact condition you received it, unused.
If the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation), let us know and we will make it right as quickly as possible.
If the return is due to anything other than our error, you are responsible for the cost of shipping the product back to us and must be returned within 28 days from the date your received the delivery. We cannot supply return shipping labels. We also strongly suggest that you ship via Royal Mail with a tracking number as we cannot be responsible for packages lost or damaged in transit back to us. A re-stocking fee may be applicable.
Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase with 14 days.